Returns and refunds
Nothing in this policy affects your statutory rights.
Important: Due to the nature and integrity requirements of our products, returns are generally not accepted. If you experience any issue with your order, please contact us within 48 hours of delivery and our team will work with you to find an appropriate solution. This does not affect your statutory rights.
Returns & Product Integrity
Due to the specialist nature of our Research Use Only products and the importance of maintaining product integrity, storage conditions and chain of custody, returns are generally not accepted once an order has been delivered.
We do not accept returns of products that have been opened, unsealed, used, contaminated, altered, improperly stored or otherwise handled after delivery where their integrity can no longer be verified.
If there is any problem with your order, including:
- damaged goods;
- missing items;
- an incorrect product;
- a product arriving visibly compromised;
- a delivery problem; or
- another genuine issue with the order,
please contact us at admin@kpeptides.uk within 48 hours of delivery.
We will review the circumstances and work with you to provide an appropriate solution. Depending on the circumstances and your legal rights, this may include a replacement, refund, account credit or another suitable resolution.
The 48-hour reporting period is requested so that we can investigate problems promptly with our delivery partners and suppliers. It does not limit or affect your statutory rights.
Do not send any product back to us without contacting us first and receiving return instructions.
Where a customer has a statutory right to a refund, replacement, repair, cancellation or other remedy under applicable UK law, those rights will continue to apply regardless of this policy.