Shipping and delivery

Orders are fulfilled and dispatched by Another Hype Ltd trading as KPeptides (registered in Scotland, company number SC839070). Delivery enquiries can be sent to admin@kpeptides.uk.

1. UK delivery

• Standard tracked (Royal Mail Tracked 48) — £4.95
• Free standard tracked delivery on orders over £200.00

Estimated delivery is one to two business days. Dispatch confirmation and tracking are provided once your order is fulfilled. Orders ship from UK-held stock through tracked courier services.

2. Dispatch process

Orders placed before the daily cut-off Monday to Friday are typically dispatched the same working day. Orders are usually processed within one working day, with later, weekend or high-demand orders moving to the next working day where needed.

1. Order received — shipping details are checked and the order enters the fulfilment queue.
2. Controlled fulfilment — items are packed with discretion and care to protect product integrity during courier handling, with appropriate insulation where the storage information requires it.
3. Tracking issued — dispatch confirmation and tracking information are provided by email and shown against the order in your account.
4. Courier handoff — delivery is handled by the courier network after dispatch.

3. Tracking

Tracking numbers appear in your account against the order as soon as they are issued, and again in the dispatch email. You can also look up an order from the track order page using your order reference and email address.

4. Parcel handling

Once dispatched, delivery is handled by the courier. If a parcel is delayed, lost, or marked as delivered but not received, we will work with the courier to investigate and resolve the issue.

• Refunds or replacements cannot usually be issued while a parcel is still in transit or under active courier investigation.
• Where the courier confirms loss, damage or failed delivery, the outcome is reviewed and resolved in line with applicable rights.
• Please enter shipping details carefully at checkout. Once processing has begun, changes may not be possible.

5. Delays, damage and non-delivery

Delivery estimates are estimates only and are not guaranteed. If a parcel is damaged in transit, contact admin@kpeptides.uk within 48 hours of delivery with your order reference and photographs. If a parcel has not arrived within ten working days of dispatch, contact us so we can raise it with the carrier.

6. Storage on arrival

On arrival, transfer items to the storage conditions stated on the product page promptly. Once delivered, safe and lawful storage and handling are your responsibility.

7. International shipping

Our standard service covers UK addresses. International ordering will open once our fulfilment infrastructure is in place. Contact us before ordering for anywhere outside the UK; the customer is responsible for import duties, taxes and any documentation required in the destination country.